Refund Policy

This policy covers refunds for TackQuote subscription plan fees (what you pay TackQuote to use the platform). It does not cover payments your Buyers make to you through TackQuote's checkout — those are transactions between you and your Buyer, and any refund of a Buyer's payment is handled by you, through the same Stripe, PayPal, or Razorpay connection used to collect it.

New accounts start on a 14-day free trial. You won't be charged during the trial, and you can cancel at any time before it ends with no charge. If you don't cancel, your plan converts to a paid subscription at the end of the trial and billing begins.

If you're charged for your first paid billing cycle and are not satisfied, contact us within 14 days of that first charge for a full refund. This one-time guarantee applies to your first paid invoice only — it isn't renewed each billing cycle.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops future billing but does not refund the current billing period — you'll retain access through the end of the period you've already paid for. We don't prorate refunds for downgrades or mid-cycle cancellations outside the money-back window in Section 3.

If you believe you were charged in error (duplicate charge, incorrect amount, charged after a cancellation that should have taken effect), contact us and we'll investigate and refund any confirmed billing error in full, regardless of the money-back window above.

Email [email protected] from the email address on your account with your company name and the reason for the request. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

Please contact us before filing a chargeback with your bank or card issuer — we can typically resolve billing issues faster directly. Accounts with an open chargeback may be suspended pending resolution.

Questions about this policy can be sent to [email protected].